Never miss another consult.

No. The assistant integrates with your existing number. Your customers call as usual.

7 business days from when we have everything we need (services, pricing, booking access, signed BAA) — or we refund your setup fee in full.

The 7-day clock starts when we have everything we need from you: your services and pricing, booking software access, phone forwarding setup, and signed BAA. Once we have all of that, your agent is live within 7 business days — or we refund your setup fee in full. Most clients get this done in under 48 hours. We'll send you a simple onboarding checklist the day you sign.

Yes. Cordiva is fully HIPAA-compliant. We sign a Business Associate Agreement (BAA) with every med spa we onboard. Our entire tech stack — voice provider, AI model, data storage, and integrations — is HIPAA-compliant end to end. You can request our BAA template before signing up.

You can configure the assistant to transfer important calls directly to you or your team.

Yes. Cordiva is built specifically for med spas. Every prompt, script, integration, and workflow is tuned for aesthetic medicine — injectables, laser, body contouring, weight loss programs, and more. We don't do dentists, lawyers, or plumbers. Vertical focus is how we stay better than generic AI receptionists.

It can transfer the call to a human, take a message, or schedule a callback. You decide the protocol.

Yes. Our agents are bilingual-native, meaning Spanish is designed into the system from day one — not translated from English. They detect the caller's language automatically and switch between English and Spanish mid-call if needed.

Yes. We integrate with all major med spa booking and PMS systems: Boulevard, Mangomint, Aesthetix CRM, Jane App, Zenoti, Mindbody, GoHighLevel, and others. If you use something we don't yet support, we build the integration as part of setup.

You choose. Cordiva can be configured to take all calls, only after-hours calls, only overflow calls (when your team is busy), or route based on specific conditions. Most clients start with overflow + after-hours coverage and expand from there.

Yes. The agent handles reschedules and cancellations directly in your booking system. Confirmation calls (outbound, day-before) are available as an add-on — they typically cut no-shows by 20-30%.

Yes. During setup, we build a detailed knowledge base of your services, pricing ranges, provider names, promos, membership tiers, contraindications, and any specific protocols you follow. The agent knows your med spa as well as your front desk does.

The agent is trained to recognize medical questions that require a licensed provider and redirect them — typically by offering to book a consult or transferring to a human on your team. It never provides medical advice, diagnoses, or treatment recommendations.

Monthly plans have no minimum term — 30 days notice on Starter, 60 days on Growth and Pro. Annual prepay commits you to 12 months, which is what the 10% discount buys. Either way you get a 14-day money-back guarantee after go-live: during that window you pay only the setup fee and your first month at the monthly rate, so if the agent doesn't work as promised we refund both and there is nothing else to unwind.