Cordiva
    ES

    Bilingual care that never sleeps — at a price every med spa can run.

    HIPAA-compliant. BAA included from $299/mo Starter — not gated to Enterprise. Every plan runs under a signed service agreement and BAA. No hidden fees. Pay monthly or save 10% paying yearly.

    Starter

    Single-location, after-hours + overflow

    $299/mo

    Yearly (save 10%): $3,229/yr

    • Included minutes: 150/mo
    • Locations: 1
    • Overage: $0.60/min
    • Change windows: None included · $75 per window
    Most popular

    Growth

    Established med spa, high volume, Cordiva as the main line

    $599/mo

    Yearly (save 10%): $6,469/yr

    • Included minutes: 600/mo
    • Locations: 1
    • Overage: $0.55/min
    • Change windows: 1 per month · extra $75

    Pro

    Two locations, premium support

    $999/mo

    Yearly (save 10%): $10,789/yr

    • Included minutes: 1,500/mo
    • Locations: 2
    • Overage: $0.50/min
    • Change windows: 2 per month after the 30-day pilot · extra $75
    • Monthly performance reports included

    Enterprise

    Chains, franchises

    Custom

    Yearly (save 10%): Custom

    • Included minutes: Custom
    • Locations: 3+
    • Overage: Custom
    • Change windows: Scoped per contract

    All plans include a one-time setup fee — see below.

    HIPAA in every plan

    BAA included from Starter $299/mo upward — not gated to Enterprise like most competitors.

    HIPAA compliance shouldn't be an upgrade. Cordiva signs a Master Services Agreement and a Business Associate Agreement with every med spa we onboard, at every tier — the service always runs under a signed contract, never as a self-service subscription.

    ×Synthflow — HIPAA +30% premium
    ×Vapi — $1,000/mo HIPAA add-on
    ×Bland AI — Enterprise-only HIPAA
    ×MedspAI — no HIPAA mention
    Cordiva — signed MSA + BAA in every plan, from the $299 Starter.

    What's included in every plan

    • Custom-built bilingual AI receptionist (English + Spanish)
    • HIPAA compliance under a signed Master Services Agreement and Business Associate Agreement — included in every plan
    • Integration with Boulevard, Mangomint, Aesthetix CRM, Jane App, Zenoti, and other major platforms
    • Real-time dashboard with call analytics, transcripts, and metrics
    • 7-business-day go-live
    • 30-day measured pilot with documented KPIs
    • Ongoing optimization and support
    • Monthly billing has no minimum term — cancel with 30 days notice on Starter, 60 days on Growth and Pro. Annual prepay commits to a 12-month term in exchange for 10% off.

    Setup fees

    Every med spa has different needs. Setup covers building your custom agent, configuring integrations, voice tuning, and a 30-day white-glove pilot.

    Changing your monthly plan with the same number of locations has no additional setup cost. Upgrading to more locations later: pay only the difference between setup fees.

    TierFeeWhat's covered
    1 Location$1,500Single-location agent build, base integrations (booking + calendar), voice tuning, 30-day pilot
    2 Locations$2,500Two agents, inter-location routing, all base integrations, 30-day pilot
    3+ Locations$5,000 – $15,000Custom scoping, dedicated onboarding team, complex integrations, SLA, custom training

    Add-ons

    Add-onMonthlyOne-time setup
    Outbound appointment calls — confirmation, plus an optional week-before reminder for high-value services (cuts no-shows 20-30%)+$99/mo+$200
    Weekly insights report (analytics + recommendations)+$99/mo—
    Post-call CSAT survey+$49/mo+$100
    Additional PMS integration (beyond base)—$500 one-time per integration
    Extra change window (a batch of up to 5 discrete changes to your agent)—$75 per window

    Change windows

    Changes to a live agent are grouped into change windows. One window is a batch of up to 5 discrete changes — a new service and its price, a reworded greeting, a different routing rule, an added intake question — implemented together in one weekly batch. You're billed per window, not per change.

    PlanIncludedExtra window
    StarterNone$75
    Growth1 window per month$75
    Pro2 windows per month, from the end of the 30-day pilot$75
    EnterpriseScoped per contractPer contract
    Never billed as a change request

    Fixing a bug or a misconfiguration on Cordiva's side is not a change request and is never billed — you don't pay us to correct our own work. Neither are changes we have to make to keep you compliant with the law. Change windows only cover changes you ask us for.

    Overage

    Your included minutes are an allowance, not a cap: the agent keeps answering past them. Overage is auto-charged at the end of your billing cycle at your plan's rate — $0.60/min on Starter, $0.55/min on Growth, $0.50/min on Pro. Most calls run 4-5 minutes, so budget accordingly, and if overage becomes routine, upgrading is cheaper: upgrades are prorated and effective immediately.

    80% notice

    You get an automatic notification the moment you hit 80% of your monthly minutes — before any overage is charged. Nothing about your bill should ever be a surprise.

    Monthly or annual — what you're committing to

    Same service either way. Annual prepay trades a 12-month commitment for 10% off; monthly billing has no minimum term at all.

    MonthlyAnnual prepay
    Minimum termNone12 months
    Cancellation notice30 days on Starter · 60 days on Growth and Pron/a — the term runs to its end
    PriceList priceList price −10%
    Refund if you canceln/a — you stop at the end of your notice periodNon-refundable, except under the 14-day guarantee

    How the 14-day guarantee works with annual prepay

    Day 0: you pay the setup fee plus your first month at the monthly rate, whichever plan you chose. The 14-day money-back guarantee starts at go-live. Invoke it inside those 14 days and we refund the setup fee and that month in full, and the service ends. Day 15, once the window has closed: we invoice the annual prepay for the remaining months, with the 10% discount applied across all 12 — on Starter that's $3,229 − $299 = $2,930.20. Because we never charge the annual prepay before the guarantee window closes, there is never a large refund to chase.

    Pricing FAQ

    We build every agent from scratch. That means a custom voice tuned for your med spa, a knowledge base of your exact services and pricing, integrations with your booking software, voice tone matching your brand, and a 30-day pilot where we tune it weekly with you. The setup fee covers ~15-25 hours of focused work that turns a generic AI into your med spa's receptionist. Most of our clients recover the setup fee within the first 2 weeks of operation.

    Yes. Monthly billing has no minimum term: cancel whenever you want, with 30 days notice on Starter and 60 days on Growth and Pro. Annual prepay is different — that's a 12-month commitment, and it's what buys you the 10% discount, so it isn't refundable if you leave partway through; you simply keep the service to the end of the term. Enterprise terms are negotiated per contract. Either way you're covered by the 14-day money-back guarantee after go-live, and we don't invoice the annual prepay until that window has closed.

    Per minute, included up to your plan's monthly allowance. Most calls run 4-5 minutes, so Starter's 150 minutes is roughly 30-35 calls a month: Starter is built for after-hours and overflow, not for fielding every call all day. Growth's 600 minutes is enough for Cordiva to be your main line; Pro's 1,500 covers two locations. Going over doesn't cut anything off — the agent keeps answering and the extra minutes bill at your plan's rate. We'll size the plan with you on the discovery call.

    A change window is a batch of up to 5 discrete changes to your live agent, implemented together in one weekly batch. You're billed per window, not per change. A discrete change is one thing: adding a service and its price, rewording the greeting, changing a routing rule, adding an intake question, updating an FAQ answer. Starter includes no windows and pays $75 per window; Growth includes one per month; Pro includes two per month once the 30-day pilot ends; extra windows are $75 on any plan. Fixing a bug or a misconfiguration on our side is never a change request and is never billed — same for any change the law requires of us.

    Upgrades are prorated and effective immediately. Starter's 150 minutes is deliberately sized for after-hours and overflow, so most clients who put Cordiva on their main line move to Growth quickly — often in the first month or two, once they see the volume it captures. If your overage is consistently more than the price gap to the next plan, we'll tell you to upgrade.

    No free trial — but we offer a live demo call (we'll have our AI call you so you can hear it in action) and a 14-day money-back guarantee after go-live. Here's exactly how the money moves: on day 0 you pay the setup fee plus your first month at the monthly rate, and the 14-day clock starts at go-live. If the agent doesn't work as promised, tell us inside those 14 days and we refund the setup fee and that first month in full, and the service ends. On day 15, once the window has closed, we invoice the annual prepay for the remaining months if you chose annual, with the 10% discount applied across all 12 — on Starter that's $3,229 − $299 = $2,930.20. We don't run free trials because building a custom agent takes real work; we want clients who are committed to the partnership.

    Ready to see Cordiva in action?

    Everything on this page — your plan, included minutes, overage rate, change windows, setup fee and the satisfaction guarantee — is written into the Order Form you sign alongside your service agreement, and that Order Form is what governs. What we publish here is what goes on paper when you sign.